Shipping policy

Shipping Policy

At BuyReformer, we are committed to providing a smooth and efficient shopping experience. Below are the details of our shipping policy, including order processing, delivery timelines, shipping methods, damaged goods policy, and responsibilities for both domestic and international shipments. By placing an order with us, you agree to the terms outlined here.

Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and public holidays) after you receive your order confirmation email.

Shipping Times

  • In-stock Products: The estimated delivery time for in-stock products is between 4-6 weeks from the date of order placement.

  • Custom Products: The estimated delivery time for custom products is between 5-7 weeks from the date of order placement.

  • International Shipping: For international shipments, we cover all shipping costs and customs duties. There are no additional charges for international shipping or taxes.

    • The estimated delivery time for international orders is between 6-9 weeks.

    • For custom products, international delivery will take 6-10 weeks.

Shipping Methods and Delivery

  • For domestic orders, we offer standard shipping services. Larger products or heavier items may require additional handling, which may slightly extend delivery times. All larger or heavier equipment will be transported via freight carrier and delivered curbside, meaning the shipment will be delivered as close as possible to your driveway, garage, or building entrance. Customers are responsible for unloading and carrying the equipment into their premises.

  • For international orders, please allow up to 7 weeks for delivery, depending on your location and the shipping carrier.

Order Tracking

  • Once your order has shipped, you will receive an email containing your tracking number, allowing you to track your order’s progress.

Address Changes

  • You may freely change your shipping address within the order processing period (1-3 business days).

  • Once the order has been shipped, any changes to the shipping address may result in additional fees or delays as the carrier will need to adjust the delivery.

Damaged Goods

  • If your order arrives damaged, please notify us within 3 days of delivery. You can contact us at service@buyreformer.com and provide your order number along with clear photos of the damage. We will work with you to resolve the issue.

  • Important: Before signing for your delivery, please inspect all packages and ensure the quantity matches the delivery slip. If there is any damage or discrepancy, please note it on the delivery slip and take pictures. This is crucial for us to file a claim with the shipping carrier.

Customer Communication and Expectation Management

  • We highly value communication with our customers to ensure you have a clear understanding of your order’s shipping progress.

  • Once your order ships, we will promptly provide tracking information, so you can monitor your shipment.

  • If your in-stock order or rush delivery has not shipped after 4 weeks, please contact us.

  • If your custom order has not shipped after 11 weeks, please reach out to us, and we will help investigate and provide an update.

  • If your order is not delivered within the expected delivery timeframe, please feel free to contact us at service@buyreformer.com, and we will assist you promptly.

International Customers

  • We cover all international shipping costs, including taxes and duties, so you will not have to pay any additional charges upon delivery.

Important Notes

  • Address Changes: You may change your address within the order processing period, but once the order has shipped, any changes may cause delays or incur additional shipping costs.

  • International Customers: We cover all international shipping costs, including taxes and duties, so you will not have to pay any additional charges upon delivery.

For any questions or assistance with your order, feel free to contact us at service@buyreformer.com or call us at +12134036816.