Shipping Delay Notice — Severe Winter Weather Impact in the U.S.

Dear BuyReformer Family,

Due to a recent severe cold wave and winter storm system affecting the Southern and Eastern United States, portions of our U.S. logistics network are currently experiencing operational disruptions.

BuyReformer operates U.S. fulfillment centers in California (CA), Texas (TX), and New Jersey (NJ). At this time, the following impacts may occur:

What’s Causing the Delay

The extreme weather conditions have led to:

* Temporary port and terminal restrictions in affected regions
* Vessel berthing delays and port congestion
* Slower customs clearance processing
* Ground transportation limitations due to unsafe road conditions
* Carrier backlog as logistics networks recover

These factors are outside of carrier and warehouse control.

📍 Orders That May Be Affected

Delivery timelines may be extended for orders:

Shipping within the United States (especially South & East regions)

  * Texas
  * Southeast states
  * Mid-Atlantic
  * Northeast

International orders dispatched from U.S. warehouses (CA / TX / NJ) to:

  * Europe
  * South America
  * Parts of Canada

Orders fulfilled from our Asia warehouses (Hong Kong & Shenzhen) are currently operating normally.

⏳ Expected Impact

You may experience:

* Longer transit times after dispatch
* Delays in port unloading and customs processing
* Tracking updates appearing less frequently during carrier backlog periods

We are actively coordinating with freight partners and monitoring every shipment to minimize disruption.

❤️ Our Commitment to You

We understand many customers are preparing home studios, upgrading equipment, or waiting on deliveries for professional use. We truly appreciate your patience.

Our team is:

* Prioritizing time-sensitive orders where possible
* Providing updated tracking as soon as carriers release it
* Offering support if you need delivery timing clarification

If your order is urgent, please contact us at service@buyreformer.com and include your order number so we can assist as quickly as possible.

As weather conditions improve and port operations normalize, transit times will gradually return to standard levels. We will continue to update this notice if conditions change.

Thank you for your understanding and for choosing BuyReformer.

— The BuyReformer Team